• Opens customer accounts by recording account information.

• Maintains customer records by updating account information.

• Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Effectively manage large amounts of incoming calls and emails

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers’ requirements

Skills

• It must possess well sound customer service and problem-resolution skills.

• It must be able to perform at high levels of pressure and be flexible with timings and working hours.

• Well organized and English proficiency is a must.

• Polite and confident with a great deal of patience

• Ability in multitasking and time-management

• Aptitude in resolving issues with a customer-focused orientation