Job Summary

• The Group People Experience Manager is responsible to design, plan and implement the group's employee relations programs, policies and procedures and maintain good communication and positive relationships with the employees to promote employee satisfaction.

Job Responsibilities 1

• Monitor, control and report key performance indicators related to the department, to track performance and recommend corrective actions.
• Contribute with ideas that support an efficient and effective structure and resource allocation for the department, to ensure smooth workflow of operational processes and optimal utilization of resources.
• Provide input into the preparation and consolidation of the department’s budget, monitor financial performance during the year and identify areas of unsatisfactory performance (if any), and recommend mitigating actions.
• Support the Director in formulating the HR strategy and plan by providing inputs on the employee relations related aspects like leaves, disciplinary action, work timings and attendance, motivation schemes etc.
• Provide inputs to the director for the development of the Employee Relations policies.
• Develop the processes and procedures to effectively deliver on the employee relations policies and ensure they are reviewed and updated to reflect the ongoing protocols and practices.
• Recommend systems and procedures for effectively managing the employees daily attendance. Oversee the maintenance of daily attendance records, investigating and understanding the causes for staff absence, when required.
• Plan manpower requirements to ensure that there are adequate resources to fulfil the sectional objectives for the year.
• Ensure adequate support and guidance is provided to the business and stake holders on employee relations matters such as attendance, grievance handling, discipline, employee separations etc.
• Maintain employee documentation files as per regulatory requirements.
• Develop and improve forms and correspondence relating to leaves of absence including all types of leave applicable within the Company and other employment status changes.
• Manage employee exit and separation process. Ensure that exit interviews are conducted, data maintained, and the cause of employee exits (especially top performers) is analyzed and proper measures taken.

Job Responsibilities 2

• Keep up to date with current employee relations legislation and ensure this is updated in the Company's Human Resource policies.
• Undertake studies to gauge employee engagement levels and support the delivery of initiatives designed to achieve engagement targets which are aligned to the Company’s employee relations philosophy.
• Support and advice managers and HR teams reactively on employee relations issues.
• Investigate cases of reported indiscipline or misconduct and lead the disciplinary procedures if required.
• Perform any other duty, within a reasonable professional boundary, as assigned by the director from time to time.
• Provide input into the development and implementation of the department’s policies, systems, processes and procedures, identifying potential areas of improvement, to support an efficient and effective operation.
• Ensure compliance with all relevant HSEandE and QM policies, procedures and controls across the department to guarantee employee safety, legislative compliance, delivery of high-quality service standards and a responsible environmental attitude.

Job Knowledge & Skills

• Proven positive experience in strengthening a Company's Employee Relations
• Familiarity with Candidate Management Systems and Human Resources software
• Excellent verbal and written communication skills as well as people skills
• Proven track record in building and maintaining effective working relationships with a range of stakeholders.
• A capacity to operate in a rapidly changing environment
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

• Minimum 8 years working experience, 5 years in a relevant supervisory position, 2 years GCC experience is a plus

Education

• Bachelor's Degree in Business Administration or Commerce