OBJECTIVE

The Barista is responsible for preparing and serving coffee and other beverages to customers in a professional, courteous, and timely manner. This role involves interacting with customers, maintaining a clean and organized workspace, and ensuring all equipment operates properly. The Barista must adhere to all food safety and quality regulations.

KEY RESPONSIBILITIES

• Prepare and serve a variety of coffee and tea drinks, following standard recipes and customer specifications.


• Operate espresso machines, grinders, and other equipment to make beverages.


• Maintain knowledge of coffee blends, roasts, and origins.


• Greet customers warmly and take their orders accurately.


• Engage with customers in a friendly and professional manner.


• Address customer inquiries and resolve complaints promptly.


• Process transactions using the cash register or point-of-sale (POS) system.


• Handle cash, credit, and debit card transactions, ensuring accurate pricing and billing.


• Maintain a balanced cash drawer and report discrepancies.


• Keep the bar area clean and organized, including countertops, equipment, and seating areas.


• Follow daily, weekly, and monthly cleaning schedules.


• Ensure all equipment is properly cleaned and maintained.


• Monitor stock levels and restock supplies as needed.


• Report inventory shortages to the supervisor.


• Assist in inventory counts and ordering supplies.


• Ensure all beverages are prepared to standard quality.


• Follow health, safety, and sanitation guidelines.


• Report any issues with product quality or equipment to the manager.


• Manages inventory and ensures par stock levels are correct and maintained at all times.


• Provides Restaurant Management with update on required additional beverage purchase orders


• Understands key functionalities of MICROS system


• Participates in functions and activities with other outlets when required


• Knows and recalls provenance, ingredients per beverage


• Creates new mock tails/hot beverages as per management directives or seasons adhering to industry trends

Skills

JOB REQUIREMENT

• High school diploma or equivalent.


• Previous experience as a barista or in a customer service role is preferred.


• Basic math and cash handling skills.


• Ability to work in a fast-paced environment.


• Strong communication and interpersonal skills.


• Ability to stand for extended periods and lift up to 30 pounds.


• Must have at least 2 years work experience in hospitality, bar or club environment


• Excellent command of English, Arabic desirable


• Must have excellent interpersonal skills and confidence