·      Reviewing service requests and follow up in accordance with client requests on a daily basis.

·      Tetra device programming, network registration and download, and fleet map preparation

·      Delivery of the devices to the client and help to ensure a seamless delivery process from start to finish.

·      If any new products are launched, they will undergo testing, and a report will be provided to the product team.

·      Creation of a discrepancy tetra-reconciliation.

·      Conduct acceptance testing for the updated and new firmware on Tetra Radios from different brands.

·      Provide technical support for radio services (Tetra) to the corporate sales department.

·      Use terminal programming for different Tetra radios (such as Motorola, Hytera, and Sapura) and customize fleet mapping.

·      Support corporate sales in acquiring Tetra client products, such as mobile terminals.

·      Create monthly reports on customer data for Tetra OMC and billing.

·      Offer corporate sales department technical support and guidance on radio services (TETRA)

·      Provide clients with consulting services regarding the viability of services, appropriate service solutions, and fleet mapping.

·      Attend, call, or arrange meetings as needed with corporate sales, suppliers of TETRA terminals, local authorized agents, and customers to resolve challenging engineering issues and other customer service-related issues.

Skills

Tetra