Responsibilities

Contribute to the development of employee relations strategies including policies, programs and procedures.

Establish and maintain UDST’s employee performance management framework, supporting the following: goal setting, periodic reviews / check-ins, feedback cycle, periodic performance review and appraisal, formal/informal feedback session, rating scale, and alignment of the performance ratings / results with rewards.

Act as a focal point of contact with the business units to understand business process, business needs, challenges & opportunities handling them effectively and efficiently in a timely manner.

Responsible for regular operations of time and attendance management ensuring the process is handled smoothly meeting the expected deliverables.

Review time attendance sheets and raise any escalations to the line manager for further action.

Act as a coach for employees and business unit managers in finding a best solution to the day-to-day employee issues.

Act as a point of contact for all employee related queries including performance management raised by all / any employees at UDST.

Gather and analyze performance review data across all Business units and prepare reports sorting employees based on performance for leadership discussions.

Consult with and support Business Unit Head on the interpretation of employee relations policies and procedures, as appropriate.

Participate in the progressive discipline process including investigating, advising managers, preparing documentation, attending discipline meetings, and performing related duties.

Assist in conducting workplace investigations involving harassment, employee misconduct, and other actions of indiscipline.

Develop and implement conflict and alternative dispute resolution strategies including acting as a mediator to assist in resolving conflict between employees.

Recommend and provide guidance on disciplinary issues, and support line management during formal disciplinary action processes.

Support with managing and monitoring any reported grievances, appeals and disciplinary procedures. Liaise with business unit managers/ heads to support them in people management.

Monitor non-academic staff compliance with relevant policies related to grievance and disciplinary actions, respond to employee violations of policy, and generally help to resolve conflict in the workplace. Assist in investigating and conducting disciplinary cases, prepare case briefs, and follow up with regards to the agreed / decided actions.

Monitor adherence to employee code of conduct and manage employee grievances. Develop and deliver training and information sessions on employee relations topics.

Support with the disciplinary aspects of the Time and Attendance system, as required by the Manager, Talent Management.

Review and respond to queries based on employee relations policies, procedures and guidelines; escalate to the Manager, Talent Management when needed.

Recommend Manager, Talent Management on rewards and recognition program that can be executed by Human Capital Directorate for recognizing and motivating performing employees.

Perform miscellaneous job-related duties as assigned.

Skills

Qualifications

Bachelor’s degree required in Human Resources or related field

Minimum of 5 years of relevant experience in human resources, employee relations, or related field 

Fluency in both Arabic and English is a must