Jobs / Engineering Jobs / Tech. Support Engineer (L1)

Tech. Support Engineer (L1)

Management Solutions International (MSI) - Qatar - Doha
Employment: Full Time
MSI is hiring Technical Support Engineer

Educaton And Experience

  • Bachelor’s degree is a minimum requirement (BA in IT, CS, CE)
  • ITIL or other certifications.
  • 4-5 Years Minimum Experience.
  • Advanced knowledge and troubleshooting skills.

Requirements

  • Experience with Windows 10 / 11 and MAC OS
  • Availability for after-hours telephone support.
  • Ensure all tickets are closed within Customer’s internal approved SLA
  • Install, Configure and Troubleshoot all hardware, Software and network printers.
  • Assist & maintain Wired LAN and Wireless networks.
  • Manage Microsoft System Center Configuration Manager (SCCM).
  • Manage Microsoft Intune, Application Packaging.
  • Deployment of Windows Operating System and applications.
  • Responsible to co-ordinate with other entities for setting up the virtual meetings
  • Evaluate and understand new products for training purposes.
  • Provide support, guidance and assistance to Junior Technical Support Engineers or Technical Support Engineers.
  • Ability to maintain excellent Customers service report.
  • Any other duties which may from time to time be requested by Technical Support Manager or Management.
  • Hardware skills with Dell Technologies Client hardware (Laptops, Desktop and Workstations)
Apply on the Job Website
Post date: Today
Publisher: LinkedIn
Post date: Today
Publisher: LinkedIn