Job Summary

• The Waiter is responsible to provide excellent customer service to restaurant guests by taking orders, serving food and beverages, and ensuring a pleasant dining experience. They play a crucial role in maintaining the restaurant's reputation and ensuring customer satisfaction. Additionally, waiters may also provide recommendations, answer questions about menu items, and handle guest inquiries or concerns. Their goal is to ensure that guests have an enjoyable dining experience and leave satisfied.

Job Responsibilities 1

• Greet guests as they arrive at the table, present menus, and provide recommendations or descriptions of menu items.
• Take accurate food and beverage orders from guests, noting any special requests or dietary restrictions.
• Enter orders into the point-of-sale system and communicate them to the kitchen and bar staff promptly.
• Serve food and beverages to guests in a timely and courteous manner, ensuring accuracy in order delivery and presentation.
• Check back with guests during their meal to ensure satisfaction and address any concerns or requests.
• Monitor tables for additional needs, such as refilling drinks, clearing empty plates, and providing condiments or utensils.
• Process guest payments, handle cash and credit card transactions, and present accurate bills or receipts.
• Collaborate with other restaurant staff, including kitchen and bar personnel, to ensure smooth and efficient service.
• Maintain cleanliness and organization in the dining area, including cleaning tables, chairs, and condiment stations.
• Adhere to health and safety regulations, including proper food handling and sanitation practices, to ensure a safe dining environment for guests.

Skills

Additional Responsibilities 3

Job Knowledge & Skills

Understanding of the restaurant's menu offerings, including ingredients, preparation methods, and specials, to accurately describe dishes and provide recommendations to guests.

Excellent interpersonal and communication skills to interact effectively with guests, address inquiries, and ensure a positive dining experience.

Proficiency in taking orders accurately and entering them into the restaurant's point-of-sale system, ensuring smooth communication with kitchen and bar staff.

Ability to serve food and beverages professionally, including proper tray handling, tableside service, and knowledge of wine and beverage pairings.

Capacity to handle guest complaints or concerns effectively, resolve issues promptly, and ensure guest satisfaction while adhering to restaurant policies and procedures.

Job Experience

Minimum 3 year(s) working experience, 2 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies

Collaboration

Accountability

Resilience

Quality

Leadership

Food Safety and Sanitation L1

Product and Service Knowledge L1

Adminstrative Services L1

Guest Relations L1

Food and Beverage Quality Management L1

Education

High School Diploma in Food and Beverage related course