Company Description
Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
Job Description
Within Tivoli, the top-performing people who do this job always demonstrate the following attitude:
General Management:
- Good knowledge & management in Opera PMS,Micros POS,PBX,Back office and TV systems
- Anticipate and proactively make recommendations to any potential problems with respect to the day-to-day operations of the hotels
- Logging and processing support calls
- installing and configuring computer hardware, software, systems, networks, printers and scanners
- planning and undertaking scheduled maintenance upgrades
- setting up accounts for staff, ensuring that they know how to log in
- solving password problems
- talking to clients and computer users to determine the nature of any problems they encounter
- responding to breakdowns
- investigating, diagnosing and solving computer software and hardware faults
- repairing equipment and replacing parts
- supervising junior engineering and technical staff
- obtaining replacement or specialist components, fixtures or fittings
- checking computer equipment for electrical safety
- maintaining records of software licences
- managing stocks of equipment, consumables and other supplies
IT Vendors Coordinating:
- Coordinate with Micros Fidelio Thailand and any other parties such as vendor for hardware and network service providers.
Job Specifications:
- Computer knowledge: Hardware, Software, Data Base, Networking. Well experienced in systems design, analysis and project implementation.
- Business Knowledge: Hotel property management, Sales and catering functions, equipment maintenance etc.. Good understanding of good central reservation system. General understanding of Back Office modules and interfaces.
- Data Bases: Oracle, MS Access, SQL.
- Network & Technical Skill: Novell Netware, MS 2000/2003, MS Exchange, MS Office, Web Programming Tools, CITRIX Thin-client and Terminal Services architecture
Qualifications
Qualifications
With 2 to 5 years of experience in the same field
With good English communication skills
With good technical skills
With pleasing personality
Ability to handle pressure at work
Ability to multi-task
Additional Information