• Responsible of collecting all customer payments and maintaining necessary documentations in this regards. 

• Responsible of contacting all customers in assigned work queue in person and through telephones, letters or personal contacts with regards to collection of delinquent accounts and maintain reason for delinquencies.

• Responsible of preparing and submitting overdue and warning letters to customers.

• Responsible of maintaining accurate files and documentations, including accurately commenting system for status follow up. (i.e: comment system for updates and follow ups, track and report account status in detail summary).

• Responsible to ensure 100% accuracy in collection of cash and cheques from customers and from all locations.

• Responsible to ensure that payment details are collected either at the time of collection or through subsequent follow ups.

• Responsible to collect cash from Nehmeh locations on the defined dates set by the Supervisor. 

• Responsible to submit and collect documents from Banks as instructed by the concerned Supervisor.

• Responsible of pulling customer files to assist in the collection of delinquent accounts. 

• Responsible of having knowledge of all payment types available to our customers, including but not limited to credit cards, online bill payments, PDCs etc.

• Responsible of negotiating appropriate workout plan with customer to prevent foreclosure.

• Responsible of implementing timelines for follow up.

• Responsible of maintaining up to date knowledge of all collection laws, practices and policies.

• Responsible of maintaining up to date knowledge of account guidelines pertaining to delinquency.

• Responsible of maintaining customer confidence by providing on going quality service and keeping all files and information confidential.

• Responsible to follow all processes and policies of the company and be aligned to the departmental SOPs at all times.

• Responsible of following any other tasks / projects that are assigned by your manager.

Skills

• 3 to 4 years of experience in collections role.

• Strong verbal and written communication skills and knowledge on basic mathematical operations.

• Hands on experience is using MS Office Suites: Excel, Word and Power-Point.

• Attention to detail and ability to work with stakeholders to assess potential business risks.

• Ability to multitask and prioritize daily work load.