Overview of the role:

The primary focus of this role is to carry out dealership services on customer vehicles as per company standards and ensure optimum quality with increased productivity and technical efficiency, thereby individually contributing to generate workshop revenue without any repeat concerns.  

What you will do:   

•   Enter service appointments on the SAP retail system and track customer arrivals

•   Ensure all telephone calls are taken and answered

•   Take customer inquiries and ensure the customers are called back by the concerned department

•   To greet the customers with a smile, guide them customers and assist them when needed

•   Monitor the front office, reception, and customer lounge

• •   Manage parking area and refreshment area as per Honda standards

Skills

Required skills to be successful

•   Communication skills 

•   Customer management skills

•   Microsoft Office proficiency

About the team:

In this role, you will be working in a fast-paced and dynamic environment reporting directly to the Service Manager.

What equips you for the role:

•  College diploma or equivalent

•  2-3 years’ experience in a customer facing role 

•  Excellent communication and interpersonal skills

• •  Proficient with Microsoft Office