Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.
Job Purpose:
We are seeking a diligent and experienced Front Office Supervisor to join our team at The Ned Doha. As the Front Office Supervisor, you will play a crucial role in ensuring the efficient operation of the front desk and providing exceptional service to our guests. You will be responsible for supervising the Front Office team, managing guest relations, and maintaining the highest standards of hospitality.
Key Responsibilities:
- Supervise and lead the Front Office team, ensuring smooth and efficient operations.
- Assist in the training and development of front office staff.
- Handle guest check-ins and check-outs, ensuring a seamless experience.
- Address and resolve guest inquiries, complaints, and requests in a professional and timely manner.
- Coordinate with other departments to ensure guest satisfaction and operational efficiency.
- Monitor room availability, reservations, and special requests.
- Ensure that all front desk procedures and policies are followed.
- Maintain accurate records of guest transactions and other front office activities.
- Assist in the preparation of daily reports and manage cash handling procedures.
- Uphold The Ned Doha’s standards of excellence and hospitality.
Qualifications:
- Proven experience in a similar role within the hospitality industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in hotel management software and front office systems.
- High attention to detail and strong organizational skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A positive attitude and a commitment to delivering exceptional guest service.
- Fluency in English; knowledge of additional languages is an asset.
What’s In It for you?
- One of the most iconic places to be and work.
- Amazing learning and development program
- Discounted rates at The Ned Doha
- Fantastic career growth opportunities
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Apply today and join us as a Front Office Supervisor
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