The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Background/IRC Summary

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crisis and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

Since 2007, IRC has worked with refugees and other vulnerable populations in Jordan. Working in coordination with the humanitarian community and the Government of Jordan, the IRC's assistance programs for children in Jordan include Zaatari Camp and urban-based refugee assistance (Mafraq, Ramtha, Irbid).

The Position

The Health Program Support position will work jointly with the rest of the health team and other departments and will be mainly responsible for following up with the patients on the medical services that IRC are providing to the patients either through the private sector or through the public sector to make sure providing the needed services to the patients according to the international guidelines and protocols, receiving service registration requests and adding these requests on the HIS, verifying the Hardcopy and soft copies of documents related to the services, and will be responsible for updating and reflecting different medical and non-medical information for the patients on the Health Information System (HIS).

Key Responsibilities

Referral supervision

• Working closely with the focal points of the private and public sectors to insure providing the needed services to the patients regularly
• Verifying the patients reports and lab results to Ensure that the health services provided are according to standard protocols and guidelines.
• Contacting IRC patients and collecting feedback about the services they are receiving from both sectors, and advancing the challenges to the focal point according to the SOPs
• participating and representing the health team in the distribution process, focus groups discussions and meetings with patients and providing the needed support for each activity upon need.
• contacting the patients who are facing challenges though their journey to get the services from both sectors and providing the needed guidance according to the IRC feedback protocols and responsibilities.
• Receiving requests to register for the IRC services from patients, verifying the required documents and medical reports, and reflecting the eligible patients to the waiting list on the HIS.
• Giving orientations to the patients on available services, referral pathways, patient rights and responsibilities.
• supporting the rest of the health team to make sure that all IRC patients signed and oriented about the required documents, including the code of conduct, treatment plans, and other forms.
• Ensure proper registration and integration with referral systems and set up a referral feedback system for the referred patients so that the outcome of the referrals is known, and follow-up actions are taken if required.
• Other duties as assigned by the line manager.
  
  

Representation and Coordination

• Participating in PuHFs visits and different meetings with patients inside and outside PuHFs.
  
  

Reporting & Monitoring

• In collaboration with the Health Officer, Conducting field monitoring visits to the MOH clinics on regular bases.
• Keep records of all the patients on the Health Information System (HIS) and update their information regularly and based on the SOPs.
• Working with the Health officer to respond to the Post Distribution Monitoring (PDM) survey and working closely with the patients and the relevant internal and external parties to resolve any existing issues or challenges.
• Prepare weekly activity progress reports highlighting challenges, successes, and lessons learned and share with the line manager.
• Report immediately to the Health Manager for any problem arising in the project, especially fraud/discrepancies, improper medical care given to any patient, or unexpected complication.
  
  

Coordination with departments in IRC

Key Working Relationships

Position Reports to: Health Manager

Position directly supervises: None.

Minimum Qualifications

Required:

• Bachelor’s degree in a medical-related field (e.g., Medicine, Pharmacology, Medical Analysis, Nursing, etc.).
• 1-2 years of experience working with non-governmental organizations (NGOs).
• Demonstrated experience in cash-for-health projects.
• Proven background in managing non-communicable diseases (NCDs).
• Familiarity with Health System Strengthening (HSS) projects is highly preferred.
• Ability to write detailed and comprehensive progress reports.
• Adaptable and professional, with a proven ability to thrive in challenging environments.
• Good in both English and Arabic.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and internet applications.
• Excellent stress management, patience, and active listening skills.
• Methodical and highly organized in work approach.
  
  

Working Environment: This position is based in Amman with field visits to urban (Mafraq and Ramtha). The security situation in the IRC intervention areas is calm and the security department of IRC shares regular security updates to keep the management and staff informed about the new developments.

This job description can be modified at any time according to changes in the IRC activities or in the context

Standards of Professional Conduct: The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other benefits and allowances.

IRC is an Equal Opportunity Employer. IRC considers all applicants based on merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures