Job Summary

The primary responsibility of this jobholder is to ensure seamless day-to-day operations in line with scheme manuals, approved SOP and SLA.

Key Accountabilities

•   Accountable for all aspects of credit card, debit card, pay card Chargeback cases are processed on daily bases.

•   Follow up on Chargeback raised task, to check the incoming received. 

•   Prepare financial voucher to credit/debit customer/suspense account in line with the association guidelines.

•   Closure of all activities assigned on the same day.

•   Ensure scheme chargeback process manuals are read timely.

•   Share best practises & scheme rules knowledge with the peers.

•   Handling all activities assigned by the line manager and department head.

•   Ensure all complaints are escalated to line management and resolution is provided.

•   Complies with company policies, procedures and standard of ethic, integrity and scheme regulations.

•   Excellent problem solving and Inter personal skills.

Competencies

• Communication
• Interpersonal Skills
• Listening Skills
• Teamwork

Skills

Skills

• Ability to interact with internal and external stakeholders
• Ability to work under pressure
• Accuracy and attention to detail
• Arabic speaking preferred

Education

• Bachelor degree or equivalent