Jobs / Interior Designer Jobs / F&B Captain
On-site Full Time
The Chedi Katara Hotel & Resort -
Qatar , Doha
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The Chedi Katara Hotel & Resort

Job Details

Employment Full Time
Category Hospitality & Tourism
Industry Hospitality
  • Job Qualifications
  • Ideally holds a relevant degree or diploma in Hospitality or Tourism Management.
  • Minimum of 2 years of work experience in hotel operations.
  • Strong customer service, communication, and interpersonal skills are essential.
  • Key Areas of Responsibility
  • Customer Service
  • Directs and coordinates all marketing activities and communicates these activities throughout the hotel.
  • Ensures the delivery of the brand promise and provides exceptional guest service at all times.
  • Provides excellent service to internal customers across other departments, as appropriate.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, ensuring that issues are followed up and resolved satisfactorily.
  • Maintains positive guest and colleague interactions while fostering good working relationships.
  • Establishes rapport with guests and maintains strong customer relationships.
  • Operational Responsibilities
  • Ensures that minimum brand standards are consistently implemented.
  • Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and guest satisfaction.
  • Cooperates with other departments in a supportive and flexible manner.
  • Maintains par stocks of all equipment and guest supplies as required.
  • Seats guests, takes orders, and serves food and beverages according to established service sequences and procedures.
  • Presents menus, answers guest inquiries, and provides recommendations regarding food, beverages, and restaurant services.
  • Clears and resets counters and tables at the conclusion of each course.
  • Maintains full knowledge of and proficiency in the Micros System.
  • Prepares guest bills and accepts payments.
  • Performs cashiering duties as required.
  • Verifies cash received to ensure that all payments are genuine.
  • Checks the validity of credit cards presented by guests before processing payments.
  • Strictly adheres to all Finance policies and procedures relating to cashiering and cash handling.
  • Demonstrates thorough knowledge and understanding of all food and beverage menu items.
  • Recommends suitable food and beverage combinations and actively promotes upselling opportunities.
  • Personnel Responsibilities
  • Supports and reinforces GHM's Values.
  • Other Duties and Responsibilities
  • Attends and actively contributes to all required training sessions and meetings.
  • Demonstrates responsible behavior at all times and positively represents the hotel team.
  • Maintains strong and professional relationships with representatives from competitor hotels, business partners, and other organizations.
  • Reads and understands the hotel's Employee Handbook and complies with all rules and regulations, particularly those relating to computer resources, fire safety, hygiene, health, and safety.
  • Maintains high standards of personal presentation and grooming.
  • Adapts to changes in the Food and Beverage function as required by the industry, company, and hotel.
  • Carries out any other reasonable duties and responsibilities as assigned.
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About The Chedi Katara Hotel & Resort
Qatar, Doha
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