MISSION

Efficiently assists the boutique manager to develop and optimize the boutique performance and profitability through:

1. Business Development

2. Team motivation

3. Boutique operations excellence

4. Clienteling

Acts as an Ambassador of the Maison inside and outside the boutique: naturally embodies the BVLGARI credo.

Takes operations decisions independently without the presence of the store manager.

Job responsibilities

1. BUSINESS DEVELOPMENT – grow the business

- Drives own sales target

- Proactive sales inside and outside the boutique

- Have knowledge / curiosity of the market and the competition

- Supports in identifying stock opportunities, trends and elaborate action plan

- Supports as per the store manager request in creating reports, analysis and interpret retail data such as revenues, expenses and competitions

2. TEAM - motivate and reinforce engagement

- Under the supervision of the store manager :

- Coaches and trains on the floor (customer service, product, after sales service, grooming, visual merchandising)

- Overcomes team complaints, objections and requests (Discounts, products) in a confident and positive way

- Follow-ups and monitors teams KPIs (CRM, sales, daily KPIs)

- Plans ahead daily huddles

- Identifies team training needs

- Is responsible for the induction plan with the support of training and HR departments and accompany (on the floor as a buddy) the new joiners or assign a buddy if needed

3. OPERATIONS - ensure store embodies the brand guidelines and runs smoothly

- Prepares the rota and manages the annual leaves in order to ensure optimum store coverage in collaboration with the Store Manager

- Leads and organizes the inventories in liaison with support function teams (logistics, finance)

- Ensures the perfect retail standards, coordinates with retail operations and suppliers in regards to store maintenance

- Supervises AFSS performance, spot opportunities and propose alternative solutions both business oriented and client-centric

- Coordinates daily customer service operations (i.e. : sales processes, orders and payments)

- Follow-up with the sales administrator for the respect of deadlines and payments

- Ensures the coordination with Mall in regards to Mall police permits

- Supports in identifying stock opportunities, trends and elaborate action plan

- Make sure all employees adhere to company’s policies and guidelines (store essentials, LVMH Code of Conduct)

4. CLIENTELING – deliver memorable and unique experiences to our guests

- Acts as a role model in delivering excellence (selling ceremony, communication with clients, upselling, crosselling…)

- Comes-up with original solutions to elevate the clients’ experience aiming to establish a direct and strong business relationship

- Shares and gathers ideas on clienteling activities