Job description

Company Description

Rixos Premium Qetaifan Island North

Rixos Premium Qetaifan Island North offers guests a luxurious breakaway to an island packed with entertainment and adventure. With five acres of fun-filled attractions, including a sensational waterpark, private beach, retail area, a beach club, and numerous fine dining and casual restaurants, Rixos Premium Qetaifan Island North is the ultimate multi-inclusive vacation destination.

Position Overview

We are looking for a highly organized and service-oriented People & Culture Executive with hands-on experience in Waterpark, Theme Park, Resort, or high-volume hospitality operations.

The successful candidate will support the day-to-day People & Culture operations, including employee relations, payroll coordination, attendance and leave management, employee documentation, recruitment support, onboarding, and HR administration.

Hands-on experience with the Oasys payroll system is mandatory for this position.

Key Responsibilities

People & Culture Operations

• Manage day-to-day People & Culture activities for Waterpark/Theme Park operational teams.
• Maintain accurate and up-to-date employee records and personnel files.
• Prepare HR letters, certificates, contracts, confirmations, and other employee documentation.
• Ensure compliance with company policies, procedures, and applicable labour requirements.
• Support internal HR audits and maintain proper documentation.

Payroll & Oasys System

• Manage and maintain employee payroll-related data in the Oasys payroll system.
• Process and verify monthly payroll inputs, including:
  • Attendance and working hours
  • Overtime
  • Leave and absences
  • New joiners and separations
  • Salary adjustments
  • Allowances and deductions
  • End-of-service-related payroll inputs
• Reconcile payroll information with attendance and HR records before payroll submission.
• Coordinate with Finance and relevant departments to resolve payroll discrepancies.
• Maintain confidentiality and accuracy of all payroll and employee information.

Attendance & Leave Management

• Monitor daily attendance, absenteeism, late arrivals, and leave records.
• Ensure timely and accurate updates of attendance and leave information.
• Coordinate with department leaders regarding attendance irregularities and employee concerns.
• Support the implementation and monitoring of attendance policies.

Recruitment & Onboarding

• Support recruitment activities for operational and support functions.
• Coordinate interviews, selection documentation, offers, and pre-employment requirements.
• Support onboarding and induction programs for new employees.
• Ensure employee files and joining documentation are complete before and after joining.
• Support high-volume seasonal and operational recruitment requirements.

Employee Relations & Engagement

• Act as a first point of contact for routine employee queries and People & Culture matters.
• Support employee relations activities and escalate complex cases to the People & Culture Manager.
• Assist in disciplinary procedures, investigations, warnings, and other employee relations documentation.
• Support employee engagement activities, recognition programs, and People & Culture initiatives.
• Maintain positive relationships with employees and operational departments.

Waterpark / Theme Park Operations

• Provide hands-on P&C support in a high-volume, fast-paced operational environment.
• Understand the unique workforce requirements of Waterpark/Theme Park operations, including seasonal staffing, shift work, operational manpower fluctuations, and large frontline teams.
• Support workforce planning and manpower movements during peak operational periods.
• Work closely with operational departments such as F&B, Lifeguards, Guest Relations, Attractions, Security, Engineering, Housekeeping, and other park operations.

Requirements

Essential

• Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or a related field.
• Minimum 3–5 years of relevant People & Culture / HR experience.
• Previous experience in a Waterpark, Theme Park, large-scale resort, leisure attraction, or high-volume hospitality operation.
• Hands-on experience with the Oasys payroll system is mandatory.
• Strong knowledge of payroll inputs, attendance, leave, overtime, and employee records.
• Experience supporting a large and diverse operational workforce.
• Strong knowledge of HR administration and employee relations.
• Excellent Microsoft Office skills, particularly Excel.
• Strong communication, interpersonal, and organizational skills.
• Ability to work under pressure and manage multiple priorities.

Preferred

• Experience in Qatar or the GCC hospitality/leisure industry.
• Experience working with seasonal or high-volume manpower.
• Knowledge of Qatar Labour Law and HR practices.
• Experience supporting large Waterpark/Theme Park operations.
• Previous experience with HRIS/payroll and attendance systems in addition to Oasys.