Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Telephone Operator, you’re not just answering calls and connecting guests to the right services, you’re spreading the light and warmth of hospitality by delivering professional, efficient, and personalized assistance that enhances every guest’s stay.

Responsibilities

Here's what you'll do during a typical day:

Manage guest communications: Answer and direct incoming calls promptly and professionally, ensuring all guest inquiries and requests are handled efficiently. Coordinate guest requests: Liaise with hotel departments to ensure guest needs, service requests, and special arrangements are communicated and fulfilled in a timely manner. Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel facilities, services, promotions, and local attractions to assist guests effectively. Support seamless communication: Handle wake-up calls, message taking and delivery, emergency calls, and internal communications in accordance with hotel standards. Delight our guests: Deliver courteous, personalized service on every interaction, resolve guest concerns with care and urgency, and ensure a positive guest experience through effective communication.

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.