The Program Manager ensures the seamless, efficient, and high-quality delivery of HEC Paris degree programs. The role leads the end-to-end coordination of assigned programs, oversees academic administration and participant support, and cultivates effective relationships with faculty members, senior executives, participants, and internal support teams.

Program Delivery and Operations

• Lead the end-to-end planning, coordination, and delivery of assigned degree programs across in-person, online, and hybrid formats, in line with academic requirements, agreed timelines, and quality standards.
• Coordinate program schedules, session logistics, learning platforms, facilities, materials, online components, and third-party providers.
• Prepare, review, and distribute program materials, reports, official academic documents, and communications, including grade sheets and letters of completion.
• Develop and continuously improve delivery processes to support consistent, efficient, and high-quality program execution.
• Work closely with the Head of Delivery, Degree Programs on operational priorities, progress updates, and matters requiring escalation.

Academic Administration

• Track and maintain accurate participant academic records and status throughout the program lifecycle.
• Manage the end-to-end grading process, including grade collection and validation, appeals, final grade sheets, and communication of jury feedback.
• Ensure compliance with academic policies, deadlines, confidentiality, and records-management requirements in coordination with faculty and relevant internal teams.

Stakeholder Experience and Communication

• Act as a key point of contact for participants and faculty, anticipating needs and resolving operational or technical issues throughout the program lifecycle.
• Coordinate with faculty, guest speakers, senior executives, and internal teams to ensure readiness and clear, timely communication before, during, and after each module.
• Build strong stakeholder relationships and maintain a consistently high standard of service and professionalism.

Quality, Risk, and Financial Management

• Monitor program quality and feedback to ensure academic and service standards and identify improvement opportunities.
• Identify operational or academic risks early, implement appropriate solutions, and escalate significant issues when required.
• Track assigned program budgets and expenditures and support forecasting, invoice follow-up, reconciliation, and timely reporting of potential anomalies or risks.

Desired Candidate Profile

Education and Experience

• Master's degree in business administration, management, education, or related discipline. A Bachelor's degree with significant relevant experience may also be considered.
• 8+ years of relevant experience in program, project, or event management in an external stakeholder-facing capacity; experience in higher education or executive education is strongly preferred.

Skills and Competencies

• Proficiency in Microsoft Office and project management tools; familiarity with learning management systems is advantageous.
• Excellent English communication skills; proficiency in French and/or Arabic is advantageous.
• Strong organizational and project management skills, with excellent attention to detail.
• Excellent stakeholder management, interpersonal, and intercultural communication skills.
• Ability to manage academic information with discretion and confidentiality.
• Ability to work effectively under pressure, manage competing priorities, and meet tight deadlines.

Ways of Working

• Proactive, solutions-oriented, and able to resolve problems in a fast-paced environment.
• Collaborative and service-oriented, with a strong commitment to quality and professionalism.
• Demonstrates ownership, accountability, and initiative.
• Flexibility to travel locally and internationally and willingness to adjust working hours to meet business needs.