Our Associate Experience:

We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:

• A competitive salary and benefits package
• High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl
• A birthday day off (because your milestones matter!)
• Personalized development plans and continuous learning opportunities to support your career journey

These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.

Your Role:

Leadership

• Supervise the daily operation of the Guest Relations and Butler teams.
• Lead daily briefings and shift handovers.
• Coordinate daily task allocation and lobby coverage.
• Ensure appropriate staffing levels and shift coverage.
• Support scheduling and annual leave planning.
• Conduct daily coaching and mentor new associates.
• Maintain grooming standards and team engagement.
• Act as first point of escalation for operational challenges.

Guest Experience

• Personally welcome VIP, repeat and long-stay guests.
• Ensure all arrivals are fully prepared and personalized.
• Verify guest preferences in Opera.
• Ensure amenities and room set-ups are completed before arrival.
• Monitor Butler itineraries and Guest Relations assignments.
• Follow up on all guest requests and recover service failures.

Butler Operations

• Supervise Butler daily operations.
• Coach Butlers on anticipation and personalization.
• Review Butler task completion and communication with departments.

Quality & Brand Standards

• Monitor compliance with Forbes, LQA and Rosewood standards.
• Perform quality inspections of VIP arrivals and public areas.
• Review guest feedback and ensure glitches are followed through.
• Drive consistency across all shifts.

Training & Development

• Conduct departmental training sessions.
• Support training plans and mandatory training compliance.
• Develop future supervisors through coaching.

Communication

• Ensure seamless communication across all operational departments.
• Participate in operational meetings.
• Maintain accurate handovers and communicate SOP updates.

Administration

• Monitor Opera profile completion and preference capture.
• Review traces and departmental reports.
• Ensure SOP compliance.

Performance Management

• Conduct performance observations.
• Support appraisals and probation reviews.
• Coach underperforming associates and recognize high performers.

Financial Awareness

• Promote upselling and hotel outlet utilization.
• Monitor amenity usage and productivity.

Leadership

• Supervise the daily operation of the Guest Relations and Butler teams.
• Lead daily briefings and shift handovers.
• Coordinate daily task allocation and lobby coverage.
• Ensure appropriate staffing levels and shift coverage.
• Support scheduling and annual leave planning.
• Conduct daily coaching and mentor new associates.
• Maintain grooming standards and team engagement.
• Act as first point of escalation for operational challenges.

Standard Responsibilities

• Comply with Rosewood policies.
• Act as a Brand Ambassador.
• Maintain confidentiality.
• Comply with Health & Safety procedures.
• Perform additional duties as assigned.
• Ensure high standards of personal presentation and grooming.