Highly motivated to interact with a discriminating clientele to exceed guest expectations, focused on meeting Four Seasons standards of excellence and achieving defined results.
Is proficient with telephone switchboard, the hotel computer system and facsimile machines
Provides general information and inquiries to all callers and is familiar with all Resort services, hours of operation, key hotel personnel, daily activities, special function, etc.
Answers all incoming calls promptly with a pleasant tone of voice, using names when possible, and routes calls to proper extensions.
Accepts and places wake-up calls for hotel guests
Prepares and updates the telephone extension directory as required.
Ensure accurate preparation and posting of charges for operator assisted calls
Respond properly in any hotel emergency or safety situation.
Assist with "Do Not Disturb" requests, screening calls, busy extensions, transferring calls, call forwarding, call holding, call pick-up, call waiting, three-way conversations, collect calls, visitors, and paging equipment.
Report and log all telephone maintenance and operational problems, ensure follow- up on a continuous basis.
Review telephone bills, resolve discrepancies, monitor call accounting system and interface with computer system to maximize revenues
Ensure Fax received for internal and external guests should be delivered promptly.
Maintain record of existing equipment, changes, additions and deletions.
Ensure that All Four Seasons Chats should be acknowledged before 90 seconds.
Answer and follow-up all guests request through Four Seasons Chats as per FS Chat Standards.
Pre-arrival chat message to be sent to guests
Handles Chat function of Four Seasons whenever required /Assigned.
Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in the Employee handbook.
Works harmoniously and professionally with co-workers and supervisors.
Desired Candidate Profile
- A minimum of 2 years of experience in same field.
- Reading, writing and oral proficiency in the English language.
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Working computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Internet and Micros.
- Good personal & professional references.