About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner.

Essential Duties & Responsibilities By Dimensions

Shareholder & Financial Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets. Implement KPIs and best practices for Teller. Promote cost consciousness and efficiency and enhance productivity to minimize cost, avoid waste, and optimize benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External) Ensure customer satisfaction at all times by providing cash services in the most expeditious manner. Build and maintain strong and effective relationships with branch customers and all other related units of the Group to achieve goals/objectives. Assist customers with queries on the Bank’s products and seek solutions to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to improve turnaround time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely and accurate data to external/internal Auditors, Compliance, Financial Control, and Risk when required. Internal (Processes, Products, Regulatory) Process transactions (cash, cheques, remittance requests, credit card and loan payments, etc.) in compliance with approved policies/procedures and applicable regulatory guidelines. Examine cheques for endorsements and verify information such as dates, bank names, identification of persons receiving payments, and legality of documents. Identify suitable opportunities to cross-sell products or services to customers. Authorize transactions within the range delegated to the incumbent. Forward all clearing items and remittance requests received from customers to the concerned department/unit within Group Infrastructure for processing. Balance currency, coins, and cheques in cash drawers and prepare the requisite report at the end of the day. Ensure all unresolved queries relating to specific transactions and concerns are brought to the attention of the Head Teller. Learning & Knowledge Possess working knowledge of functions performed in the teller area and related risks, together with working knowledge of operations and controls. Identify areas for professional development and act accordingly. Proactively undertake development activities. Seek opportunities to remain current with developments in the professional field.

Education And Experience Requirements

College Diploma

OR

Bachelors Degree (Relevant Major) No years of experience required

Note: you will be required to attach the following:

Resume/CVPassport QIDEducation Certificate Birth Certificate