We are seeking a highly skilled and dynamic Senior O&M Engineer / Coordinator with 5 to 7+ years of hands-on experience in water and wastewater treatment operations. In this role, you will oversee the operations and maintenance (O&M) of critical water systems, including Sewage Treatment Plants (STP), Reverse Osmosis (RO) systems, and Medical Ultrapure Water Treatment plants. The ideal candidate will bridge the gap between technical excellence and client relationship management—ensuring strict adherence to contractual deliverables, managing resources efficiently, and driving business growth through outstanding customer service and sales support. Key Responsibilities 1. Operations & Contractual Management • O&M Planning: Develop, implement, and optimize comprehensive O&M plans, standard operating procedures (SOPs), and preventive maintenance schedules. • Contract Compliance: Thoroughly identify, monitor, and deliver all contractual obligations and Key Performance Indicators (KPIs). • Resource Management: Manage on-site technicians, operators, and resources to ensure 24/7 smooth facility operations and optimal chemical/energy consumption. 2. Technical Expertise & Maintenance • System Oversight: Oversee the daily performance of STPs, RO systems, and Medical Ultrapure Water assets. • Hands-on Troubleshooting: Apply strong mechanical and electrical maintenance knowledge to diagnose and resolve equipment failures swiftly. • Process Optimization: Execute Clean-in-Place (CIP) processes, membrane optimization strategies, and oversee the maintenance of water softeners and UV disinfection systems. 3. Client Relations & Business Growth • Customer Service: Act as the primary point of contact for clients, managing expectations with a proactive, customer-focused attitude. • Retention & Expansion: Maintain high client satisfaction to retain existing contracts and identify upsell opportunities to expand business revenue. • Sales Support: Assist the commercial team by conducting technical site visits, contributing to technical proposals, and leveraging operational insights to win new business

Experience: 5–7+ years of direct experience in the operation and maintenance of Water & Wastewater Treatment plants (specifically RO, STP, and Medical Ultrapure Water). Education: Bachelor’s degree in Chemical, Mechanical, Electrical, or Environmental Engineering, or a related technical discipline. Technical Skills: * Deep understanding of RO membrane optimization and CIP processes. • Proficiency in troubleshooting mechanical (pumps, valves) and electrical (PLCs, control panels) systems. • Familiarity with UV disinfection systems and water softening technologies. • Soft Skills: Outstanding communication, leadership, and negotiation skills with a proven track record in client-facing roles. • Commercial Acumen: Ability to understand contracts, manage budgets, and support sales/proposal development.