Job Description

Roles & Responsibilities

Job Description

1) Conduct a thorough review of the learning needs analysis for the hotel prior to budgeting, and assist in shaping the Hotel Training Plan.

2) Collaborate with the People and Culture Manager to implement and facilitate the Hotel Training Plan and budget, ensuring alignment with the hotel's strategic goals.

3) Monitor and follow up on all training activities, both on-the-job and off-the-job, ensuring timely submission of reports.

4) Ensure mandatory Academy trainings for the properties are assigned, conducted, and completed.

5) Maintain 100% compliance with the employee on boarding program, including colleagues, orientation, and FLS, in accordance with hotel training standards and brand promises.

6) Coordinate and deliver training programs from internal and external providers.

7) Champion the use of online and e-learning tools, ensuring adherence to approval processes and tracking of registrations and completions.

8) Develop and execute quality introductory and ongoing departmental training plans; provide coaching, guidance, and support to leaders at all levels.

9) Manage the Accor HERO Learning Portal, ensuring colleague completion of required training.

10) Evaluate the effectiveness of cross-training initiatives and explore opportunities for multi-property training.

11) Measure and assess feedback on learning experiences and their impact on sustainable change.

12) Ensure all employees are proficient in using HERO.

13) Create and present monthly or quarterly reports using HERO.

14) Forge relationships with industry associations and external training providers.

15) Ensure compliance with local statutory learning and development requirements (NITA).

16) Deliver various training and development programs, including Onboarding, Brand Immersion, Service Culture, ACCOR Global Leadership Programs, Train the Trainer, Heartist, and Diversity, Equity & Inclusion.

17) Support and develop departmental trainers as needed.

18) Design and implement effective processes and tools for learning evaluation and reporting.

19) Maintain an ongoing Training Calendar to maximize learning resources and opportunities.

20) Serve as a Brand Ambassador, offering engaging service and support to colleagues daily.

21)Conduct annual Learning Needs Analysis with departments to inform budgeting and develop the L&D strategy for the following year.

22) Create monthly, quarterly, and yearly training plans to ensure consistent and structured delivery.

23) Ensure effective engagement with educational institutions for internship programs. Partner with departments to identify and address internship needs.

24) Utilize multiple digital communication channels proactively and creatively to enhance employee communication. Contribute to the monthly newsletter by spotlighting colleagues and highlighting achievements.

25) Prepare presentation decks for town halls and employee notice boards.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Desired Candidate Profile

• Bachelor s degree in Human Resources, Education, Business Administration, Project Management or related field (Master s preferred).
• Proven experience in Learning & Development, preferably in a global or multi-hub environment.
• Experience in managing a geographically dispersed team is an asset.
• Strong knowledge of soft skills training methodologies and adult learning principles.
• Experience in managing training content and platforms / systems.
• Excellent stakeholder management and communication skills.
• Ability to design and implement talent development programs.
• Strong organizational and project management skills.
• High fluency or advanced level of English is a must
• Openness to cooperating with dispersed teams and working across time zones.