Job Description

Roles & Responsibilities

The Housing Manager also leads the housing team, manages vendor relationships, resolves accommodation

related concerns, and implements continuous improvements to enhance the employee living experience.

Key Responsibilities:

• Manage daily operations of all employee accommodation facilities
• Ensure housing meets health, safety, hygiene, and company standards
• Coordinate room allocations, check-in/check-out procedures, and occupancy records
• Supervise housing staff, including accommodation attendants and drivers
• Plan and monitor preventive maintenance and repairs
• Control housing budgets, inventories, and operational expenses
• Conduct regular inspections and ensure compliance with local regulations
• Handle colleague accommodation requests, complaints, and disciplinary issues professionally
• Coordinate transportation services between accommodation and hotel
• Prepare operational reports and recommend improvements to enhance colleague satisfaction and operational efficiency

Desired Candidate Profile

What will you bring to this role?

• Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or a related field
• Minimum 3-5 years of experience in housing, accommodation, or facilities management, preferably within a luxury hotel environment
• Previous supervisory or management experience with proven leadership skills
• Strong knowledge of accommodation operations, health and safety regulations, and local compliance requirements
• Excellent organizational, planning, and problem-solving abilities
• Strong interpersonal and communication skills with the ability to interact effectively in a multicultural environment
• Proficiency in Microsoft Office applications and hotel management systems
• Experience in budgeting, inventory control, and vendor management
• Ability to manage multiple priorities while maintaining high service standards
• Fluent in English; additional language skills are an advantage
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized