Qualifications:Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and resolve issues effectively. Candidates should possess solid Communication and Interpersonal Skills to interact clearly and respectfully with diverse customers and colleagues. Candidates should possess a focus on Customer Satisfaction, with the ability to manage feedback, support service recovery, and maintain brand standards. Basic computer literacy and familiarity with customer service systems or call center tools are beneficial. Previous experience in customer-facing roles, preferably in retail, hospitality, or quick-service restaurants, is an advantage. Ability to work in shifts, including weekends and holidays, and maintain professionalism in a fast-paced environment. Proficiency in English is required; Arabic language skills are an added advantage.must Must be currently residing in Qatar with a valid QID and transferable sponsorship (if applicable).
Core Responsibilities:
Handle inbound customer calls professionally in both Arabic and English. Respond to customer inquiries, complaints, and feedback promptly and accurately. Record and track customer cases, ensuring proper follow-up and timely resolution. Coordinate with restaurants and relevant departments to resolve customer concerns. Maintain a high standard of customer service in line with McDonald's Qatar standards. Escalate complex or sensitive cases to the Customer Care Supervisor. Maintain accurate records and prepare basic call and case reports.