Job Description
Roles & Responsibilities
We are seeking an experienced Senior Manager – Account Maintenance Unit (AMU) to lead account maintenance operations, ensuring operational excellence, regulatory compliance, and exceptional service delivery across the customer account lifecycle. This is a full-time position based in Qatar.
QUALIFICATIONS & EXPERIENCE
Bachelor's degree in Business Administration, Finance, Banking, Accounting, Economics, or a related field (Master's degree is an advantage)
10–15 years of banking operations experience, including a minimum of 5 years in a managerial or leadership role
Extensive experience in account maintenance, customer onboarding, account administration, CIF management, or retail banking operations
Proven experience managing high-volume operational teams within a regulated financial institution
Strong knowledge of KYC, AML, FATCA, CRS, Customer Due Diligence (CDD), and banking regulatory requirements
Professional certifications in Banking, Operations, Risk Management, or Compliance are highly preferred
Hands-on experience with Core Banking Systems (Temenos T24, Finacle, Flexcube, or equivalent)
SKILLS & COMPETENCIES
Expertise in leading account maintenance operations while ensuring service quality and operational efficiency
Capable of managing customer account updates, mandates, authorized signatories, restrictions, and account lifecycle activities
Adept at driving operational excellence through process optimization, automation, and continuous improvement initiatives
Experience implementing operational controls, monitoring risk indicators, and ensuring compliance with internal and regulatory requirements
Proficiency in preparing management dashboards, operational reports, and performance metrics to support informed decision-making
Effective leadership in coaching teams, optimizing resources, and fostering a culture of accountability and customer service excellence
Strong stakeholder management skills with the ability to collaborate across Operations, Branches, Compliance, Risk, Legal, and IT functions
Desired Candidate Profile
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