Job Description
Roles & Responsibilities
Supervise daily front office operations, ensuring smooth check-in/check-out processes Lead and motivate the front desk team to maintain high service standards Handle guest inquiries, concerns, and special requests professionally and promptly Coordinate with other departments to ensure guest satisfaction Monitor room availability and assist with reservations when needed Train new team members and support ongoing development Ensure compliance with hotel policies, procedures, and brand standards
Desired Candidate Profile
Previous experience in a front office, preferably in a supervisory capacity Strong communication and interpersonal skills Ability to lead a team and handle guest interactions with confidence and empathy Opera system experience Problem-solving mindset and attention to detail