We are looking for a proactive IT Support (Roving / Floor Support) professional to ensure smooth IT operations across the service center by providing hands-on, on-the-spot technical assistance. Key Responsibilities Proactively walk the service center floor to identify and resolve IT issues before they are logged as tickets Provide immediate support for urgent or high-severity incidents affecting multiple agents Perform quick hardware replacements and swaps (e.g., headsets, cables, peripherals, and related devices) Support supervisors and managers with day-to-day IT-related requirements Ensure minimal disruption to operations through fast response and proactive issue resolution Requirements Education:Diploma or Bachelor’s degree in IT or a related field Experience:3–5 years of experience in desktop support or field services Languages:Bilingual in Arabic and English (mandatory) Certifications:Comp TIA A+ or equivalent certification (preferred) Key Skills:Hands-on troubleshooting of workstations and peripherals Strong understanding of desktop support environments Ability to provide quick, on-site technical support Strong communication and coordination skills