Job Description

Roles & Responsibilities

Job Description

• Pick up and drop off hotel guests to and from airports, attractions, business locations, and other destinations.
• Assist guests with luggage and personal belongings.
• Operate hotel vehicles safely and comply with all traffic laws and regulations.
• Follow designated routes while ensuring passenger comfort and safety.
• Conduct daily vehicle inspections.
• Greet guests courteously and maintain a professional appearance.
• Provide information about the hotel and local attractions when requested.
• Handle guest inquiries politely and efficiently.
• Monitor arrival and departure schedules.
• Maintain logs of trips, mileage, fuel consumption, and vehicle maintenance.
• Ensure vehicle registration, insurance, and licenses are current.
• Follow hotel safety and security procedures.
• Report accidents, incidents, or suspicious activities immediately.
• Coordinate with the front office, concierge, and guest services teams.
• Assist during special events, VIP arrivals, and group transportation arrangements.

Qualifications

• Valid driver's license and clean driving record.
• Knowledge of local roads and destinations.
• Excellent customer service and communication skills.
• Time management and punctuality.
• Basic vehicle maintenance knowledge.
• Professional appearance and attitude.