Job Description

Roles & Responsibilities

About the Role The Hostess works as a team member to create the most professional service team in F&B operations, providing high-quality customer service that emphasizes and projects a positive, high-quality image of QC+ and the outlet. Key Responsibilities Emphasize and project a positive, high-quality image for the outlet. Greet and seat customers and serve them in a professional, discreet, and personalized way. Maintain a good relationship with guests and attend to their complaints and queries satisfactorily. Answer guest telephone queries according to F&B restaurant standards. Take reservations and provide guests with information regarding F&B outlets. Observe and anticipate guests needs and requirements. Handle customer requests and complaints according to the F&B guidelines and exceed customer expectations. Assist the Restaurant Manager with additional service as required. Ensure that the Restaurant Manager is kept informed of all guest feedback and complaints. Communicate actively with guests in the outlet and obtain their feedback. Increase revenue for the outlet through suggestive selling at all opportunities. Use up-selling techniques actively to exceed guest expectations and increase the revenue of the outlet. Maintain an up-to-date database of outlet guests. Acquire in-depth knowledge of the F&B menu for the assigned outlet to assist and provide recommendations to guests. Take responsibility for all service preparations, before, during and after the service (mise-en-place and mise-en-scene). Control cost by minimizing wastage, breakage, and spoilage. Set up, stock, and maintain the working area. Report any misunderstanding, problem, or accident with guests or staff to the supervisors. Assist the Restaurant Manager during food and beverage events such as cocktail receptions, conferences, banqueting, and outside catering. Open the restaurant for business at the prescribed time of each shift. Inspect each menu to ensure that they are in a presentable condition. Develop a complete knowledge of the menus, ingredients, and unavailable items for the day. Set up the hostess desk, review reservations, and prepare the reservation floor chart. Operate cash register as directed by the Restaurant Manager. Perform any other duties assigned by the Restaurant Manager. Create a harmonious environment amongst all staff members. Communicate with the Restaurant Manager regarding any service problems or changes required. Assist the Restaurant Manager in maintaining guest records. Cooperate with the other departments as directed by the Restaurant Manager. Attend communication meetings, briefings, and training sessions as required by the Restaurant Manager. Maintain the cleanliness of work areas throughout the day and practice clean-as-you-go procedures. Maintain personal hygiene and cleanliness standards. Inspect each section of the outlet to ensure cleanliness standards are applied. Check each table to ensure that a proper setup is in place before allocating it to the guests. Take co-responsibility for the correct handling of equipment in the outlet.

Desired Candidate Profile

Qualifications High school diploma or relevant certification is preferred At least 1 year of relevant experience in a similar position