Job Description

Roles & Responsibilities

Deliver Excellent Guest Service Greet guests warmly, assist with seating, take orders accurately, and provide attentive service according to hotel standards. Promote Hotel Services Actively recommend hotel facilities, food and beverage offerings, and local attractions to guests. Serve Food and Beverages Prepare and serve food, beverages, coffee, wine, and other drinks following established service procedures and standards. Handle Guest Requests and Complaints Anticipate guest needs, respond promptly to inquiries, and resolve complaints to ensure guest satisfaction. Maintain Product Knowledge Develop thorough knowledge of menu items, ingredients, beverages, wines, glassware, promotions, and outlet operating hours. Follow Service Standards Adhere to the correct sequence of service, telephone etiquette, responsible alcohol service, and all departmental policies and procedures. Ensure Cleanliness and Hygiene Maintain cleanliness of assigned stations, equipment, service areas, and comply with safety, sanitation, and food allergy awareness standards. Prepare and Set Up Service Areas Set tables, arrange linen, glassware, cutlery, and equipment, replenish supplies, and ensure readiness for service. Support Operational Efficiency Monitor stock levels, replenish buffet items, complete side duties, restock supplies, and properly store reusable items after service. Demonstrate Professionalism and Teamwork Communicate courteously with guests and colleagues, maintain a positive Yes I Can attitude, uphold ethical standards, and support maintenance and minibar operations when assigned.

Desired Candidate Profile

Minimum 2 years of experience as a Waiter/Server in a 4-star or 5-star hotel. Experience in any of the following: Japanese cuisine (sushi, sashimi, traditional Japanese service) Bar operations and beverage service (cocktails, spirits, wines) Fine dining restaurant service Strong knowledge of food and beverage service standards and menu items. Excellent customer service and communication skills. Good command of spoken and written English. Well-groomed, professional, and pleasant personality. Strong attention to detail and accuracy in order taking and service. Ability to work under pressure in a fast-paced environment. Strong multitasking and teamwork skills. Positive, energetic, and guest-focused attitude ( Yes, I Can mindset). Age: 20 30 years.