Job Description

Roles & Responsibilities

Key Responsibilities

Assist the Floor Manager in overseeing daily restaurant floor operations

Supervise front-of-house staff including waiters, hosts, and service crew

Ensure excellent customer service and guest satisfaction at all times

Monitor staff performance, grooming, attendance, and discipline

Handle guest complaints and resolve issues professionally

Coordinate with kitchen and bar teams for smooth service flow

Ensure proper table setup, cleanliness, and hygiene standards

Support staff training, scheduling, and shift coordination

Assist in achieving restaurant sales and operational targets

Monitor inventory of service items and report shortages

Ensure compliance with company policies, SOPs, and food safety standards

Prepare shift reports and support management with daily operations

Desired Candidate Profile

Diploma or Degree in Hospitality Management or related field preferred

3 5 years of experience in restaurant or hospitality operations

Previous supervisory experience in restaurants or caf s preferred

Strong leadership and team management skills

Excellent communication and customer service abilities

Ability to work under pressure in a fast-paced environment

Good problem-solving and conflict-resolution skills

Familiarity with POS systems and restaurant operations