Job summary

We are looking for an energetic and ambitious luxury background outlet manager to oversee the daily operations of all day dining and the lobby lounge. This role is responsible for ensuring smooth day-to-day operations, maintaining service and quality standards, and delivering a consistent and engaging guest experience across both outlets. The outlet manager will lead the team on the floor, particularly during peak periods, while driving guest satisfaction and operational performance.

Candidate profile

Education & experience

• High school diploma or equivalent with minimum 4 years’ experience in food & beverage, including at least 1–2 years in a similar role
• Degree in hospitality, business, or related field with minimum 2 years’ relevant experience

Core responsibilities

Managing operations

• Oversee daily operations of all day dining and lobby lounge
• Ensure service quality, cleanliness, and brand standards are consistently maintained
• Support operations on the floor during peak service periods
• Monitor staffing levels to meet operational and guest needs

Leading the team

• Lead, motivate, and develop a young and dynamic team
• Act as a role model, promoting teamwork and a positive work environment
• Provide coaching, guidance, and training to enhance performance
• Ensure compliance with company standards, policies, and procedures

Guest experience

• Deliver a warm, welcoming, and memorable guest experience
• Monitor guest feedback and handle concerns professionally
• Continuously identify opportunities to enhance service quality
• Be present on the floor and actively engage with guests

People & performance

• Set clear expectations and monitor performance
• Support training and development initiatives
• Foster a culture of teamwork, respect, and recognition

Additional responsibilities

• Support cost control, inventory, and operational organization
• Ensure compliance with food safety and hygiene standards
• Contribute to overall outlet performance and continuous improvement

At more than 100 award-winning properties worldwide, The Ritz-Carlton ladies and gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality.

As part of our team, you will learn and exemplify the Gold Standards, such as our employee promise, credo, and our service values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.