Job description

Job Summary
We are looking for an
energetic and ambitious luxury background Outlet Manager
to oversee the daily operations of
All Day Dining and the Lobby Lounge
.
This role is responsible for ensuring smooth day-to-day operations, maintaining service and quality standards, and delivering a
consistent and engaging guest experience
across both outlets. The Outlet Manager will lead the team on the floor, particularly during peak periods, while driving guest satisfaction and operational performance.
Candidate Profile
Education & Experience
High school diploma or equivalent with
minimum 4 years’ experience
in Food & Beverage,
including at least 1–2 years in a similar role
Degree in Hospitality, Business, or related field with
minimum 2 years’ relevant experience
Core Responsibilities
Managing Operations
Oversee daily operations of All Day Dining and Lobby Lounge
Ensure service quality, cleanliness, and brand standards are consistently maintained
Support operations on the floor during peak service periods
Monitor staffing levels to meet operational and guest needs
Leading the Team
Lead, motivate, and develop a
young and dynamic team
Act as a role model, promoting teamwork and a positive work environment
Provide coaching, guidance, and training to enhance performance
Ensure compliance with company standards, policies, and procedures
Guest Experience
Deliver a
warm, welcoming, and memorable guest experience
Monitor guest feedback and handle concerns professionally
Continuously identify opportunities to enhance service quality
Be present on the floor and actively engage with guests
People & Performance
Set clear expectations and monitor performance
Support training and development initiatives
Foster a culture of teamwork, respect, and recognition
Additional Responsibilities
Support cost control, inventory, and operational organization
Ensure compliance with food safety and hygiene standards
Contribute to overall outlet performance and continuous improvement
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.