Job Description

Roles & Responsibilities

• Provide cleaning and hygienic service for guest rooms and public areas and meet cleanliness and guest satisfaction.
• Report any maintenance issues concerns.
• Assist in delivering guest requests, if and whenever needed.
• Provide cleaning service by cleaning, vacuuming, dusting, replenishing amenities, linens, and supplies and any other duties deemed professional as preferred and requested by guest.
• Clean windows, bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using correct and coded cloths, mops, sponges, brushes, and/or cleaning agents.
• Polishing and buffing of marble floor, polishing of wooden floor and shampooing and maintenance of carpets.
• Assist other attendants by stripping and making beds, changing bed linens, dusting all furniture, pictures, drawers, window ledges, and shelves in team effort.
• Empty trash.
• Restock trolleys and baskets.
• Visually inspect room for cleanliness and appearance and signify cleaning completion
• Attend all mandatory meetings
• Report all suspicious persons or activities, hazardous conditions, etc. to supervisor and or Safety/Security Department or Housekeeping Manager
• Provide general assistance, instruction and/or guidance for guests and associate safety in the event of an emergency
• Complete all other duties as assigned by supervisor to include cross training or exposure or assistance in other areas or departments
• Keep work area neat and organized.
• Handover shift and to following colleague with completion of given task and pending task to be done.
• Make proper and correct use of guest linen and reports any misusage of the same to supervisor immediately.
• Periodically inspects, clean and maintain cleaning equipment and machines like vacuum cleaners, scrubbing machines, caddies etc.
• Completes allocated rooms or task in given time frame depending on size and condition for rooms.
• Reports and handover lost items to supervisor and does the necessary paper work.
• Cleaning of swimming pool and surrounding areas.
• Provide turndown service.
• Carry on any other duties and responsibilities deemed necessary and requested by management.

Desired Candidate Profile

• Proven housekeeping or hospitality experience
• Exceptional customer service skills
• Effective communication skills
• Excellent time management skills and ability to multi-task and prioritize work
• A Housekeeping Attendant is well presentable, approachable, and warm hearted, maintains highest cleaning, grooming and personal hygiene standards always.
• Report for duty punctually following the correct clock-in and clock out procedures.
• Maintain a high standard of personal appearance, hygiene and correct uniform always.
• Maintain a good rapport and working relationship with other associates.
• Fully aware and cooperate with all the security policies.
• Handle guest and employee inquiries to the best of your ability in a courteous and efficient manner and report guest complaints or problems to supervisors or manager on duty always.
• Always Provide and maintain the highest possible service standards to our guests.
• Familiar with the emergency procedures of the hotel.