Oversee subcontractors providing SCATS and traffic engineering support to ensure optimal corridor performance and incident management Manage and review monthly performance reports, ensuring quality and timely delivery Lead reporting for major incidents and special events, including lessons learned and best practices Conduct data and process analysis to develop traffic improvement plans Handle customer complaints within SLA timelines, including root cause analysis Act as the focal point for coordination with key stakeholders (e.g., Ministry of Interior, transport authorities) Manage traffic response plans for special events and system configurations Evaluate and enhance existing traffic management systems through simulation, data analysis, and engineering improvements

MUST be based in JEDDAH MINIMUM 8–12+ years of experience in traffic operations / ITS / transport systems Strong expertise in Intelligent Transport Systems (ITS) and traffic control environments Proven experience working within large-scale or government-linked organizations Strong background in performance reporting, data analysis, and incident management Experience with SCATS or similar traffic signal systems is highly preferred Strong stakeholder management experience (ministries, authorities, contractors)