Description

Greet customers, offer assistance, and serve them to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.

Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives, and following up on customers' requests.

Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, and suspicious activities.

Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards.

Handle cash register and transactions with customers in an effective and accurate manner as required.

Up-sell and cross-sell products and services to reach hourly and daily sales targets.

Inform the department manager of unavailable and nonperforming products.

Merchandize products under the appropriate sections according to sales trends, date of release, and as per the department manager's recommendations.

Qualifications

• High school degree
• Fluency in English
• Proficiency in MS Office