Job Summary The Service Quality & Vendor Management Specialist (E-Invoicing) plays a key role in supporting the adoption, stability, and quality of the ORGANISATION’s e-invoicing ecosystem. This role acts as the primary business liaison between ORGANISATION and external e-invoicing service providers and market vendors, ensuring alignment with organisational standards, regulatory requirements, and service quality expectations. The position supports vendor engagement, service performance monitoring, issue resolution, and market awareness initiatives to ensure consistent and compliant e-invoicing services. Key Responsibilities Market Engagement & Vendor Relationships Build and maintain strong working relationships with external e-invoicing service providers and market solution vendors. Act as the primary business point of contact for vendors regarding ORGANISATION’s e-invoicing objectives, operating models, and compliance requirements. Support and coordinate vendor awareness sessions, briefings, and communications on e-invoicing standards and regulatory obligations. Standards & Vendor Alignment Support dissemination and clarification of approved e-invoicing standards, guidelines, and business requirements. Respond to vendor inquiries related to onboarding, compliance expectations, and alignment with organisational and legal requirements. Coordinate internally with policy, IT, and operations teams to ensure consistent and accurate guidance to vendors. Vendor Performance & Service Quality Management Monitor service quality and performance of vendors supporting ORGANISATION’s internal e-invoicing solutions. Track KPIs, service issues, and recurring challenges affecting vendor-supported services. Work with vendors and internal stakeholders to address service gaps and drive continuous improvement. Operational Coordination & Issue Management Coordinate across vendors, internal IT teams, operations, and business units to ensure smooth e-invoicing operations. Manage vendor-related issues, inquiries, and escalations, ensuring timely resolution and effective communication. Support service continuity during system rollouts, enhancements, and regulatory updates. Reporting & Continuous Improvement Prepare vendor engagement summaries, service quality reports, and inquiry tracking updates for management. Identify trends, risks, and improvement opportunities within vendor alignment and service delivery. Recommend enhancements to vendor engagement and service quality practices to strengthen the overall e-invoicing ecosystem. Preferred Qualifications Bachelor’s degree in Business Administration, Accounting, Information Systems, Economics, Public Administration, or a related field. Master’s degree or professional certification in vendor management, service management, compliance, or quality management is an advantage. Preferred Experience9+ years of experience in vendor management, service quality management, stakeholder engagement, or operational oversight within government or regulated environments. Proven experience managing external service providers and monitoring service performance against standards. Experience supporting market-facing awareness initiatives, standards dissemination, or inquiry management is an advantage. Skills & Competencies Strong ability to monitor service performance using dashboards, reports, and tracking tools. Excellent analytical, organisational, and coordination skills. Clear and professional communication skills for engaging external vendors and internal stakeholders. High attention to accuracy, consistency, and timeliness in vendor communications and reporting. Minimum Qualifications & Experience Minimum Financial Grade: 4th Financial Grade Minimum Experience Required:PhD / Doctorate: 5 years Master’s Degree: 8 years Bachelor’s Degree: 9 years