About the role:

Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations team as a Flight Crew Services Support Officer to be based in Doha, Qatar.

As a Flight Crew Services Support Officer, you will be responsible for managing an effective administrative support with the Flight Crew Services Support Department and provide comprehensive welfare support to all Flight Crew. You will also be responsible for providing necessary support to the Flight Crew who are recognized as being in need to welfare support through illness or other personal challenges.

Specific responsibilities for the role include:

• Update FCSS management on any welfare matters/ concerns from Flight Crew in order to assure appropriate answers and solutions are provided.

  
  

• Manage Flight Crew queries on a daily basis in order to ensure practical solutions are provided to any problems that crew may encounter.

  
  

• Ensure the review board decisions requiring actions from FCSS are implemented within stipulated time causing no work disruption.

  
  

• Process roster changes, swaps & shifts as requested by Flight Crew in liaison with the Crew rostering department to ensure there is minimal /no operational impact.

  
  

• Conduct a daily check on particular fleet roster and as per the disruption daily report and sick report generated from TOPs to ensure rosters are reflecting the correct data at all times.

  
  

• Update Welfare and housing cases log with crew requests/ issues on daily basis for future records, reference and analysis.

  
  

• Participate as department representative in the inventory checks for Jump ship cases supporting Security and facilities department in completion of the separation formalities.

  
  

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.

About you

The successful candidate will have the following skills and qualifications:

• Relevant College or University qualification to with minimum 4 years of job-related experience.

  
  

• Experience in hospitality, social services field or airline industry will be highly desirable.

  
  

• Must be computer literate with good knowledge of basic programming software as well as good knowledge of presentation techniques (i.e. Microsoft access, excel (models & tables), PowerPoint, etc.).

  
  

• Ability to communicate effectively in a multicultural, multinational environment.

  
  

• Good written and verbal communication skills in English language.

  
  

• Ability to coordinate/communicate/interact well with other areas/personnel.

  
  

• Must be able to demonstrate empathy with a multinational team of Flight Crew.

  
  

• Excellent organizational and planning skills and willingness to work in shifts.

  
  

About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.