Job Title
Technical Support Engineer
Job Scope
The Technical Support Engineer is accountable for addressing technical issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times.
Main Duties and Responsibilities
- Support the sales team with specifications on the company services, technical details, troubleshooting issues and comparisons pertaining to competitive models
- Support the direct manager in preparing tender specifications and request for proposals (RFPs) related to services that best suit client’s requirements and needs
- Analyze technical issues based on defined support processes and procedures and report actions accordingly
- Attend to technical issues raised by partners and end users in a timely and efficient manner
- Maintain strong relationships with partners and customers
- Ensure constant and effective communication with assigned vendors securing full support on technical issues
- Assist in the presentation of effective POC/demo to partners/end users
- Respond to after-hours support queries during assigned rotations and escalate issues if needed
Position Requirements
Education
Bachelor’s degree in Computer Science or any other related field
Experience
At least 3 years of relevant experience
One or more vendor technical certifications would be a plus.
Hardware infrastructure: HPE or DELL or Lenovo.
Virtualization/Containers: VMWare or Nutanix or KVM or Docker or OpenShift
Networking: Cisco or Juniper or Extreme or Aruba
Security: Fortinet or Palo Alto or Trend Micro
Microsoft: AD/Exchange/File/SQL. Oracle is a plus
Scripting and API skills
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