Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.

Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.

KEY RESPONSIBILITIES

• Welcome guests during check-in and giving a fond farewell to guest while checkout. 

  
  

• Handling guest complaints and concerns in an efficient and timely manner.

  
  

• Overseeing VIP guests, arrivals and departures.

  
  

• Escorts VIP Guests to their rooms upon arrival, explains the room and hotel facilities and offers them with assistance for the length of their stay.

  
  

• Maintains a friendly and caring relationship with the VIP guests during their stay by making a courtesy phone call, providing them with information on the hotel services and local sites of interest, handling their requests such as restaurant reservations and transportation requests.

  
  

• Coordinating and multi-tasking job duties in a busy environment.

  
  

• Detailed information regarding arrivals and room requirements.

  
  

• Have up to date information on daily room occupancy

  
  

• Greeting guests as they enter and exit the hotel.

  
  

• Co-ordinate with housekeeping for clearing of rooms.

  
  

• Collect Guest feedback during guest departure along with his likes and dislikes.

  
  

• Maintains high visibility in the lobby and front desk area and provide assistance to our guests in a pro-active way.

  
  

• Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all requests received from all guests.  Follows up when necessary.

  
  

• During peak period, provides help and support to the Front Desk, and Concierge Desk with check-in, check out and handling guest requests.

  
  

• Keeps abreast of hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.