A Hostess welcomes guests, manages reservations/waitlists, seats diners, and maintains the front area, while a Waitress (Server) takes orders, serves food/drinks, processes payments, and ensures guest satisfaction at tables, with roles often overlapping in smaller venues, both requiring excellent customer service, communication, and teamwork to ensure smooth dining experiences.
Skills
Hostess and waitress skills blend core hospitality traits like strong communication, excellent customer service, and teamwork, with practical abilities in multitasking, organization, problem-solving, and time management to manage guest flow.