A hostess job involves creating a welcoming first impression for restaurant guests by greeting them, managing reservations and waitlists, seating them efficiently, and coordinating with staff to ensure smooth service, handling initial inquiries, and maintaining a tidy front-of-house area, all while ensuring a positive dining experience. Key duties include seating guests with menus, answering phones, managing seating charts to balance server workloads, and assisting with other tasks as needed.
Skills
Hostess and waitress skills blend core hospitality traits like strong communication, excellent customer service, and teamwork, with practical abilities in problem-solving, and time management to manage guest flow.