Duties and responsibilities related to the Assistant Manager - Housekeeping role:
Assist the Housekeeping Manager in managing the daily operations of the entire department, including guest rooms, public areas, and laundry.
Conduct comprehensive inspections of guest rooms and VIP suites to ensure cleanliness and presentation meet the hotel's 5-star standards.
Recruit, train, and supervise the housekeeping team, managing rosters, attendance, and daily work assignments.
Oversee the inventory management of linen, uniforms, and cleaning supplies, placing orders and minimizing waste to stay within budget.
Coordinate closely with the Front Office to manage room turnover, prioritize early arrivals, and resolve room status discrepancies.
Liaise with the Engineering department to report maintenance issues and track the completion of repairs in guest rooms.
Handle guest complaints and special requests regarding housekeeping services promptly and professionally.
Ensure all health and safety regulations (chemical handling, lifting procedures) are strictly followed by the team.
Manage the "Lost and Found" process, ensuring items are logged, stored, and returned to guests according to policy.
Qualifications:Education: Bachelor’s degree or Diploma in Hotel Management, Hospitality, or a related field.
Experience: Minimum of 3–4 years of experience in Housekeeping operations within a luxury (5-star) hotel environment, with at least 1–2 years in a supervisory or assistant manager role.
Technical Skills: Proficiency in Property Management Systems (e.g., Opera), housekeeping software, and MS Office (Excel/Word).
Key Attributes: Strong leadership and conflict resolution skills, with a keen eye for detail and the ability to work under pressure.