Summary:

The Rental Agent at Prestige Cars Company is responsible for providing high-quality customer service and ensuring compliance with all transportation requests from the outlet's guests and hotel operations.

Job Responsibility:

• Assist customers with their rental inquiries and provide detailed information on available vehicles and pricing.


• Process rental orders, including booking reservations, collecting payments, and issuing rental agreements.


• Coordinate with the operations team to ensure timely delivery and return of rental vehicles.


• Address customer concerns and inquiries in a professional and timely manner.


• Maintain accurate records of rental transactions and customer details.


• Collaborate with the sales and marketing team to promote rental services and special offers.

Candidate Requirements:

• High school diploma or equivalent; additional certification in customer service is a plus.


• Proven experience in customer service or a similar role in the car rental industry.


• Strong communication and interpersonal skills.


• Excellent organizational and time-management abilities.


• Ability to work well under pressure and handle multiple tasks simultaneously.


• Proficiency in using rental management software and Microsoft Office applications.


• Valid driver's license and clean driving record.


• For the Senior Rental Agent position: Previous supervisory experience and knowledge of the car rental market would be preferred.

Skills

• Considerable sales and customer service experience


• Strong leadership skills


• Strategic planning skills


• Prioritizing and multi-tasking skills


• Excellent time management skills