At Zulal Wellness Resort, we are seeking a warm, service-driven Guest Service Agent to be the first smile our guests see and the lasting impression they remember. If you have a passion for creating exceptional guest experiences in a luxury wellness setting, we’d love to welcome you to our team.
Key Responsibilities Guest Relations Welcome guests with warmth, professionalism, and a genuine smile in accordance with Zulal standards. Handle check-in, check-out, and reservation processes smoothly and efficiently. Provide accurate information about resort facilities, wellness programs, and local attractions. Anticipate and respond to guest needs, requests, and preferences to enhance satisfaction.
Operations Manage guest accounts, process payments, and handle billing accurately. Maintain updated knowledge of room status, rates, and promotions. Handle incoming calls, messages, and correspondence promptly and courteously. Coordinate with Housekeeping, Concierge, and other departments to ensure seamless service delivery.
Wellness & Brand Representation Reflect the resort’s wellness values through professional appearance, behavior, and communication. Promote Zulal Wellness programs, spa treatments, and special experiences.
Qualifications & Experience Minimum 1 year of experience in a luxury hotel or resort front office role (wellness or spa experience is a plus). Proficiency in PMS systems (preferably Opera) and MS Office. Strong communication skills in English; additional languages are an advantage. Excellent interpersonal skills with a guest-centric attitude.
Personal Attributes Warm, friendly, and service-oriented personality. Ability to remain calm and composed under pressure. High attention to detail and problem-solving skills. Professional grooming and demeanor in line with luxury hospitality standards.