Scope of Work:

Project Delivery & Leadership

• Drive the technical vision and guide cross-functional delivery teams, including developers, consultants, testers, and DevOps engineers.
• Conduct design workshops, technical presentations, and solution review sessions with business stakeholders.
• Lead the implementation of D365 modules: Customer Service, Field Service, Marketing, and custom model-driven apps.
• Manage customers' operational requests and ensure proper governance is applied.
• Ensure compliance with solution governance, DevOps/ALM, security, and environment strategy (dev/test/UAT/production).
• Provide technical oversight throughout development, ensuring adherence to best practices for plugins, workflows, PCF components, and integrations.

Solution Architecture & Design

• Lead the architecture, design, and roadmap of Dynamics 365 CE/CRM solutions, ensuring alignment with business objectives and industry best practices.
• Define solution blueprints covering data model, integrations, security, automation, workflows, and user experience.
• Work closely with business analysts to convert requirements into detailed technical specifications.
• Architect scalable integrations using Azure Functions, Logic Apps, Service Bus, APIM, and custom APIs.
• Evaluate new features in Power Platform and Dynamics releases and recommend an adoption strategy.

Technical Expertise & Support

• Mentor developers in plugin development (.NET/C#), PCF controls, JavaScript, workflows, and Dataverse best practices.
• Support go-live activities and post-production optimization.

Skills

Required Skills & Qualifications

• 7+ years of experience in Microsoft Dynamics 365 CE/CRM.
• Strong understanding of Dataverse, Power Apps, Power Automate, Business Rules, and PCF.
• Hands-on experience with C#, .NET, JavaScript/TypeScript, FetchXML, and PowerFX.
• Strong experience integrating D365 with external systems via Azure APIM, Functions, Logic Apps, and Service Bus.
• Solid understanding of DevOps, Solution Lifecycle Management (ALM), and Git repositories.

Soft Skills

• Strong communication, leadership, and stakeholder management skills.
• Ability to explain technical concepts to non-technical users.
• Excellent problem-solving and decision-making abilities.
• Ability to manage multiple projects and priorities.