• Greet customers and provide a professional, friendly service experience.
• Listen to customer concerns and accurately document vehicle issues.
• Prepare detailed job cards and obtain customer approval for services/repairs.
• Provide repair estimates, explain technical issues in simple terms, and guide customers on required maintenance.
• Upsell value-added services, packages, and accessories to maximize business opportunities.
• Coordinate with workshop controllers/technicians to ensure timely job progress.
• Keep customers updated on repair status, delays, or additional work required.
• Perform final quality and invoice checks before vehicle delivery.
• Handle customer complaints, resolve concerns, or escalate to management when required.
• Maintain customer records and follow up for service reminders and retention.

Skills

Diploma/Bachelor’s degree in Automotive Engineering, Business Administration, or equivalent.

2–4 years of experience as a Service Advisor or in a customer-facing role (automotive dealership preferred).

Strong technical knowledge of vehicles and maintenance processes.

Excellent communication, interpersonal, and customer-handling skills.

Sales/upselling ability with customer-centric approach.

Proficiency in Dealer Management Systems (DMS) and MS Office.

Ability to multitask and work under pressure.