Position Overview:  The Relocation Consultant is responsible for managing and delivering relocation services for assignees and clients, ensuring a smooth transition throughout the relocation journey. This role covers the full scope of service delivery — from planning and coordination to personal accompaniment and execution on the ground — to guarantee a professional, high-quality, and supportive relocation experience.

Key Responsibilities

Relocation Management and Delivery

• Manage and deliver the end-to-end relocation process, including pre-assignment, on-assignment, and post-assignment phases


• Personally accompany assignees for home searches, school visits, orientations, and settling-in services


• Conduct needs assessments as part of the service delivery, ensuring that each relocation plan reflects the assignee's and client's requirements


• Ensure services are fully executed, not only arranged, with accountability for results


• Coordinate closely with immigration and other teams to align timelines and ensure smooth transitions

Service Quality & Process Excellence

• Deliver services in line with client expectations, contractual scope, and company standards


• Provide clear updates and communication to all stakeholders throughout service delivery


• Maintain accurate documentation, records, and system update


• Identify and act on opportunities to improve the efficiency and quality of services delivered

Vendor & Partner Collaboration

• Coordinate with approved vendors and service providers to ensure timely, high-quality delivery of specific services


• Monitor vendor performance and escalate issues when necessary to maintain service standards

Reporting and Compliance

• Provide status updates and reporting to internal stakeholders and clients as part of service delivery


• Ensure all activities comply with local regulations, company policies, and data protection requirements

Additional Responsibilities

• Represent Move One during accompanied services, orientations, and client interactions.


• Stay updated on local housing markets, schooling options, and cultural trends to provide accurate guidance during delivery

Skills

Skills & Qualifications

• Bachelor's degree in Business, Human Resources, Logistics, or related field (preferred)


• 1-2 years of experience in relocation coordination, customer service, or global mobility


• Fluency in English and the local language (additional languages are an advantage)


• Strong customer service orientation with clear, confident communication skills


• Ability to relate effectively to people at all levels with professionalism


• Familiarity with expat housing markets and schooling options


• Excellent organizational, time management, and analytical skills


• High attention to detail, accuracy, and follow-through


• Proficiency in Microsoft Office Suite; experience with relocation management software is an advantage