The Tele Sales Representative role in Doha, Qatar, is a dynamic position that involves engaging with potential customers to promote and sell products or services over the phone. This role is crucial for driving sales and building customer relationships in the competitive landscape of call centers and customer care outsourcing. Representatives will be responsible for understanding customer needs, providing tailored solutions, and ensuring a high level of customer satisfaction. Successful candidates will thrive in a fast-paced environment and possess excellent communication skills.

Responsibilities:

1. Conduct outbound calls to potential customers to promote products and services.
2. Develop and maintain a thorough understanding of the company's offerings.
3. Identify customer needs and provide tailored solutions to meet those needs.
4. Achieve and exceed sales targets and KPIs set by the management.
5. Document customer interactions and maintain accurate records in the CRM system.
6. Handle customer inquiries and resolve issues promptly and professionally.
7. Collaborate with team members to share best practices and improve sales techniques.
8. Participate in training sessions to enhance product knowledge and sales skills.
9. Monitor industry trends and competitor activities to identify new sales opportunities.
10. Provide feedback to management on customer preferences and market demands.

Preferred Candidate:

1. Strong verbal communication skills with a persuasive approach.
2. Ability to work independently and as part of a team.
3. Proven track record in sales or customer service roles.
4. Excellent problem-solving skills and attention to detail.
5. Ability to handle rejection and maintain a positive attitude.
6. Familiarity with CRM software and sales tracking tools.
7. Willingness to learn and adapt to new sales strategies.
8. Strong organizational skills and the ability to manage time effectively.
9. Fluency in English; knowledge of Arabic is a plus.
10. Positive demeanor and a passion for helping customers.

Skills

• Excellent communication and interpersonal skills.
• Proficient in using CRM software and Microsoft Office Suite.
• Strong negotiation and persuasion abilities.
• Ability to analyze customer needs and provide effective solutions.
• Time management and organizational skills.
• Familiarity with sales techniques and customer service best practices.
• Resilience and the ability to handle pressure.
• Team collaboration and support skills.